Refund Policy

Effective Date: June 20, 2026 Last Updated: July 14, 2026

This policy applies to purchases made through reeltranscript.com. Creem acts as Merchant of Record and processes checkout, payment, applicable indirect taxes, invoices, refunds, and subscription billing.

1. Monthly and Annual Subscriptions

Eligible for Refund

First-time subscribers (new accounts only) may request a full refund within 7 days of their initial purchase, provided the refund request is submitted within 7 days of the purchase date and the subscriber has used fewer than 20 transcriptions under the plan.

To request a refund, contact us at support@reeltranscript.com with your Creem order ID and account email. We will review eligible requests within 5 business days and submit approved refunds through Creem. The time for funds to appear depends on the original payment method and financial institution.

Not Eligible for Refund

The following are not eligible for refunds:

  • Subscription renewal charges (after the initial billing period).
  • Purchases where more than 20 transcriptions have been used.
  • Requests submitted more than 7 days after purchase.
  • Requests made as part of a dispute or chargeback process already in progress.

2. Subscription Cancellation

You may cancel your subscription at any time from Account → Manage subscription, which opens Creem's secure Customer Portal, or by emailing support@reeltranscript.com.

Upon cancellation, your subscription will remain active until the end of your current billing period, you will not be charged again after cancellation, and you will not receive a prorated refund for the unused portion of your current billing period.

3. Chargebacks

If you have an issue with a charge, please contact us at support@reeltranscript.com before initiating a chargeback. We are happy to resolve issues directly and will respond within 2 business days. Initiating a chargeback without first contacting us may result in your account being suspended and eligibility for future service being revoked.

4. Taxes

Creem calculates and displays applicable sales tax, VAT, or GST at checkout as Merchant of Record before you confirm your purchase.

5. Contact

For refund requests or billing questions:

Email: support@reeltranscript.com Response time: Within 2 business days

Please include your Creem order ID, account email, and reason for the refund request.